Governance

• China Life was recognized by the 7^th Corporate Governance Evaluation of Taiwan Listed Firms as among the top 5% in 2020.
• China Life took the lead to respond to PSI and PRI by applying international standards to review its overall business development, strategic planning, and sustainable practices.
• Women comprised 44% of our Board of Directors and 49.77% of our supervisors, showing our progress in achieving gender equality and helping to place us in the Bloomberg Gender-Equality Index (GEI).
• 100% of our anti-money laundering and counter-terrorist financing staff passed certified anti-money laundering specialist (CAMS) certification. A total of 430 certified employees are the foundation of our anti-money laundering and counter-terrorist financing corporate culture.
• China Life is one of the life insurance companies that first passed extended verification for BS10012: 2017 Personal Information Management System in Taiwan.
• The net income stood at NT$15.548 billion. The EPS reached NT$3.29, hitting a record high. The total premium amounted to NT$257.6 billion. Profit, asset, and net worth all hit historic highs.
• We actively support sustainable investment by directly and indirectly investing more than NT$150 billion in the “5+2” industries and public investment.
• The Stewardship Principles for Institutional Investors was updated. China Life attended all the Annual General Meetings of all its investees with a 100% voting rate.

Social

• Planned a series of 12 agent skills classes. Due to the pandemic, we also held 21 live broadcast training sessions with approximately 3,000 participants per session.
• Continued our digital transformation by investing more than NT$200 million in Fintech development and optimization. Internally, we built a digital salesforce, with more than 90% of our agents utilizing i-Agent tools to enhance their performance.
• Our office staff had an average of 2.41 professional certificates, an increase of 2.55% compared to 2019.
• To build a happy workplace, China Life has organized summer camps for the children of its employees for five consecutive years with a satisfaction rate of 4.9 out of 5.
• Recognized for the second consecutive year in the Financial Supervisory Commission’s (FSC) Treating Customers Fairly Principles Assessment.
• Continued to promote creation of a safety net by raising the number of microinsurance policyholders to 33,178. There were already 30 settled claims with total payments of NT$8.94 million.
• Offered our first set of dementia insurance products with spillover effects and added a dementia prevention knowledge section to our website, making us the first dementia-friendly insurance company in Taiwan.
• Continued to promote small-amount life insurance, bringing the total amount of policyholders to over 27,000.
• The number of customers who bought plans online increased by 21% compared to 2019.
• The usage rate of expedited claims at service counters reached 52%.
• Scores of 4 or higher (out of 5) were recorded in 99.9% of satisfaction surveys at general service counters.
• Donated NT$53.04 million to social welfare activities, and the Love to Go Volunteer Team contributed 19,000 volunteer hours. More than 68,000 people benefitted.
• The Aesthetic Education Plan is an innovative public welfare program carried out with art-themed social enterprises to offer aesthetic education to rural students. For the fourth consecutive year, the MOEA awarded the plan a Buying Power – Social Innovation Product and Service Procurement Award.
• For the 12th consecutive year we held charity fairs. In 2020, fair sales increased by 20% compared to 2019 to reach a record of NT$1.2 million.
• For the third consecutive year, Go Compassion group-buying activity participants and performance increased. Employees bought more than NT$1.6 million in goods. Regular purchases and group buying activities contributed towards our goal of promoting social good for all.
• The launch of A Beautiful Life: Finance Academy series of activities was highlighted by a satisfaction rate of 100% in the three events we held in 2020. Adopting a social service model, we familiarized Hualien residents with basic financial management and insurance, closing rural-urban divide in financial knowledge.

Environmental

• Continued to support the Task Force on Climate-related Financial Disclosures (TCFD) as an official supporter to strengthen our management of climate change risks, obtaining Excellence, the highest level of the TCFD conformity assessment.
• Total green procurement was NT$32.94 million. For the fifth consecutive year, the Taipei Department of Environmental Protection honored us for excellence in green procurement.
• In 2020, the Environmental Protection Administration of the Executive Yuan recognized us for excellence in green procurement and promotion of green consumption.
• Created a green workflow using e-notices, e-service, e-policies, and mobile insurance. Together these initiatives saved nearly 4.72 million sheets of paper.
• 100% of our general procurement partners and construction and repair contractors signed the “Supplier Corporate Social Responsibility Guidelines.”
• Integrated ISO 14001:2015 Environmental Management Systems principles and obtained third party verification. Measures are strengthened to reduce our environmental impact.
• Passed ISO 14064-1 Greenhouse Gases Inventory verification and achieved our goal of saving energy and reducing emissions.
• The Taipei Academy, a self-built building for self-use Head Office, acquired a Green Building Gold Label, and the Making Rich Asia-Pacific Center in Taoyuan acquired a Silver Label.